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Cancellation policy and form

 

 

Right of revocation

You are entitled to rescind this contract within fourteen (14) days without the need to state a reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. If the delivery is made in several partial shipments, the cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last item.

In order to exercise your right of cancellation, you must inform us (cancellation address: Furch Gestaltung + Produktion GmbH, Leinenweberstr. 67, 70567 Stuttgart, Germany, phone: +49 711 217 485 20, e-mail: post@furch.tv) of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

CONSEQUENCES OF REVOCATION

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

 

You must return the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract (address for return: Furch Gestaltung + Produktion GmbH, Leinenweberstr. 67, 70567 Stuttgart, Germany) without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us (address for return). The deadline is deemed to have been met if you dispatch the goods before the period of fourteen days has expired.

 

Within Germany, we will bear the cost of returning the goods, provided you use the free returns label provided by us. In other EU member states or internationally, you bear the direct costs of returning the goods. We recommend a registered shipping method here, as we cannot provide a refund for consignments not delivered to us.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

End of the cancellation policy

Download Sample Declaration of Revocation

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